ConAgra has grown to over 25,000 employees and has a strategic plan to continue to grow and have the fastest growing sales and profits by 2017. The HR managers are developed a strategy for sharing training resources to help meet training needs at all their facilities. The team developed a three stage sales training strategy to ensure their sales people could act as trusted advisors to the customers. The strategy includes: a set of simulations, videos ,and reading materials to support classroom training, sales teams gather for two days of workshops to practice skills, and managers sets goals for the salespeople and monitor the results. Another target training area is for the leaders and it is called the Foundations of Leadership program. This is for front line leaders to develop critical leadership skills. As a result of the training, ConAgra has saved an estimated $116,100 for every class of 28 supervisors trained because of reduced turnover.Discussion QuestionsWhat were the training objectives for salespeople? How did ConAgra measure the results of training them?Why was there a need to train first-line supervisors? What results of that training program did ConAgra observe?
Question
ConAgra has grown to over 25,000 employees and has a strategic plan to continue to grow and have the fastest growing sales and profits by 2017. The HR managers are developed a strategy for sharing training resources to help meet training needs at all their facilities. The team developed a three stage sales training strategy to ensure their sales people could act as trusted advisors to the customers. The strategy includes: a set of simulations, videos ,and reading materials to support classroom training, sales teams gather for two days of workshops to practice skills, and managers sets goals for the salespeople and monitor the results. Another target training area is for the leaders and it is called the Foundations of Leadership program. This is for front line leaders to develop critical leadership skills. As a result of the training, ConAgra has saved an estimated $116,100 for every class of 28 supervisors trained because of reduced turnover.Discussion QuestionsWhat were the training objectives for salespeople? How did ConAgra measure the results of training them?Why was there a need to train first-line supervisors? What results of that training program did ConAgra observe?
Solution
The training objectives for the salespeople at ConAgra were to ensure that they could act as trusted advisors to the customers. This was achieved through a three-stage sales training strategy that included simulations, videos, and reading materials to support classroom training, two-day workshops for sales teams to practice their skills, and goal-setting and monitoring by managers.
ConAgra measured the results of training their salespeople by setting goals for them and monitoring the results. This likely involved tracking sales figures, customer satisfaction levels, and other key performance indicators related to the salespeople's interactions with customers.
The need to train first-line supervisors arose from ConAgra's strategic plan to continue to grow and have the fastest growing sales and profits by 2017. Developing critical leadership skills in these supervisors was seen as key to achieving this goal. This was addressed through the Foundations of Leadership program.
The results of the training program for first-line supervisors were significant. ConAgra observed that it saved an estimated $116,100 for every class of 28 supervisors trained. This was due to reduced turnover, implying that the training led to increased job satisfaction and performance among the supervisors, thereby reducing the costs associated with staff turnover.
Similar Questions
onAgra has grown to over 25,000 employees and has a strategic plan to continue to grow and have the fastest growing sales and profits by 2017. The HR managers are developed a strategy for sharing training resources to help meet training needs at all their facilities. The team developed a three stage sales training strategy to ensure their sales people could act as trusted advisors to the customers. The strategy includes: a set of simulations, videos ,and reading materials to support classroom training, sales teams gather for two days of workshops to practice skills, and managers sets goals for the salespeople and monitor the results. Another target training area is for the leaders and it is called the Foundations of Leadership program. This is for front line leaders to develop critical leadership skills. As a result of the training, ConAgra has saved an estimated $116,100 for every class of 28 supervisors trained because of reduced turnover.Discussion QuestionsWhat were the training objectives for salespeople? How did ConAgra measure the results of training them?Why was there a need to train first-line supervisors? What results of that training program did ConAgra observe?
1.Question 1While creating a training plan for a sales team, an HR manager recognizes that an employee has an in-depth understanding of prospecting principles and consumer behavior. Which part of the KSA framework have they identified?1 pointSkills AbilitiesTalentKnowledge
What is the functional area where employee training is done?Group of answer choicesnone of the stateddescriptive analyticssupply chain managementdiagnostic analyticsgame theoryprescriptive analyticspredictive analyticshuman resourcesaccounting and financesales and marketing
Responsibilities:Conduct end-to-end recruitment and on boarding for retail positions. Address employee grievances and concerns effectively. Support exit and attendance management across the region. Regular store visits to engage with retail staff and understand their needs. Maintain employee records with precision in our HRIS system. Develop and update policies as needed. Organise and conduct training and development programs for our retail team.Requirements:1-2 Years of relevant experienceBachelors/Masters in HRMSkills Required:Strong interpersonal and communication skills Analytical mindset Proficiency in MS OfficeIndustry:RetailEmployment Type:Full-timeLocation: SITE Area
17.Question 17What would an organization use to reduce the risks of investing resources in a training program that may or may not be effective?1 pointA post-evaluation testAn after-action review A pilot test A learning test18.Question 18After employees complete a customer service training program, a treatment and control group complete a post-training assessment to measure their customer service skills. What is this method known as? 1 pointSurvey researchExperimental designPerformance analysis Solomon four-group design19.Question 19What goal-setting tool helps organizations ensure their goals are clear, specific, and feasible?1 pointSMART goalsAchievable targetsOrganizational resolutions Team goals 20.Question 20How do you calculate training costs per employee? 1 pointNumber of training hours divided by the number of employees Average salary divided by the number of employees Total cost of training divided by the number of employeesTotal revenue divided by the number of employees21.Question 21An HR specialist determines the amount of time and effort employees put into the learning process. How might they measure learner engagement? Select all that apply.1 pointAttendance records InterviewsPerformance dataSurveys 22.Question 22A graduate applies for a job, accepts a job offer, and chooses a career in marketing. What career development phase are they in? 1 pointAssessment PreparationInvestigationCommitment 23.Question 23An individual uses techniques, resources and strategies to plan, manage and advance their career in sales. What are these referred to as a whole?1 pointJob selection process Candidate review processCareer development toolsCareer exploration 24.Question 24Which stage of Bloom’s taxonomy do learners differentiate, organize, relate, compare and contrast, or test their knowledge through critical thinking skills?1 pointApply Understand RememberAnalyze25.Question 25Which of the following types of simulation training would an HR manager use for training employees? 1 pointIndependent learning Vestibule trainingLecture-based training Apprenticeship 26.Question 26Fill in the blank: _____ employees through different departments and job functions allows the employees to better understand the organization’s operations and how different departments interact.1 pointPromoting Rotating Pairing Hiring 27.Question 27Which of the following characteristics are common in adult learning programs? Select all that apply. 1 pointExperientialGoal-orientedSelf-directedPassive 28.Question 28True or False: Tactile, or kinesthetic learners learn best by doing and experiencing information.1 pointTrue False29.Question 29What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systems Employee tracking systems Performance evaluation tools Talent management systems30.Question 30What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systemsPerformance evaluation toolsTalent management systemsEmployee tracking systems
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