17.Question 17What would an organization use to reduce the risks of investing resources in a training program that may or may not be effective?1 pointA post-evaluation testAn after-action review A pilot test A learning test18.Question 18After employees complete a customer service training program, a treatment and control group complete a post-training assessment to measure their customer service skills. What is this method known as? 1 pointSurvey researchExperimental designPerformance analysis Solomon four-group design19.Question 19What goal-setting tool helps organizations ensure their goals are clear, specific, and feasible?1 pointSMART goalsAchievable targetsOrganizational resolutions Team goals 20.Question 20How do you calculate training costs per employee? 1 pointNumber of training hours divided by the number of employees Average salary divided by the number of employees Total cost of training divided by the number of employeesTotal revenue divided by the number of employees21.Question 21An HR specialist determines the amount of time and effort employees put into the learning process. How might they measure learner engagement? Select all that apply.1 pointAttendance records InterviewsPerformance dataSurveys 22.Question 22A graduate applies for a job, accepts a job offer, and chooses a career in marketing. What career development phase are they in? 1 pointAssessment PreparationInvestigationCommitment 23.Question 23An individual uses techniques, resources and strategies to plan, manage and advance their career in sales. What are these referred to as a whole?1 pointJob selection process Candidate review processCareer development toolsCareer exploration 24.Question 24Which stage of Bloom’s taxonomy do learners differentiate, organize, relate, compare and contrast, or test their knowledge through critical thinking skills?1 pointApply Understand RememberAnalyze25.Question 25Which of the following types of simulation training would an HR manager use for training employees? 1 pointIndependent learning Vestibule trainingLecture-based training Apprenticeship 26.Question 26Fill in the blank: _____ employees through different departments and job functions allows the employees to better understand the organization’s operations and how different departments interact.1 pointPromoting Rotating Pairing Hiring 27.Question 27Which of the following characteristics are common in adult learning programs? Select all that apply. 1 pointExperientialGoal-orientedSelf-directedPassive 28.Question 28True or False: Tactile, or kinesthetic learners learn best by doing and experiencing information.1 pointTrue False29.Question 29What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systems Employee tracking systems Performance evaluation tools Talent management systems30.Question 30What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systemsPerformance evaluation toolsTalent management systemsEmployee tracking systems

8.Question 8An organization creates an anti-harassment and discrimination training program, after which the HR team conducts pre and post-training assessments. What do these assessments enable them to do?1 pointFind a training instructor Create a SMART goalReduce the cost of trainingMeasure the training program’s success9.Question 9Which of the following statements about using an HRM system for training needs analysis is true?1 pointHRM systems gather feedback from training attendees.HRM systems ensure organization adheres to relevant regulations and standards.HRM systems identify skill gaps and improve employee performance. HRM systems gather data and present it to leadership and management teams.10.Question 10True or False: Setting a SMART goal is the final step in creating a training program.1 pointTrueFalse11.Question 11What are the career lifecycle stages? 1 pointExploration, establishment, maintenance, and disengagementResearch, establishment, maintenance, success Exploration, establishment, promotion, retirementInterview, establishment, success, disengagement12.Question 12An individual assesses their values and interests to identify the type of work they would like to pursue. What stage of the career life cycle does this refer to? 1 pointExploration stageEstablishment stageMaintenance stageDisengagement stage13.Question 13What software automates and manages recruitment, onboarding, and learning and development processes? 1 pointTalent management systemsEmployee tracking systems Human engagement systems Performance evaluation tools 14.Question 14 An HR professional is designing a training program for an organization. What four types of learning structures should they consider to create the most effective learning experience for employees?1 pointParallel, simulated, cooperative, blendedBlended, parallel, simulated, independent Blended, hypothetical, simulated, cooperative Parallel, simulated, conflicting, blended 15.Question 15Employees at an organization access their training courses through an online platform that tracks and reports their progress and reports it to management. What type of software are they using? 1 pointEmployee performance system Employee scheduling software Training model softwareLearning management system16.Question 16What level of the Kirkpatrick model evaluates how well participants apply the knowledge and skills they learned during training? 1 pointThe second level, “Learning”The fourth level, “Results”The third level, “Behavior”The first level, “Reaction” 17.Question 17What would an organization use to reduce the risks of investing resources in a training program that may or may not be effective?1 pointA post-evaluation testAn after-action review A pilot test A learning test18.Question 18After employees complete a customer service training program, a treatment and control group complete a post-training assessment to measure their customer service skills. What is this method known as? 1 pointSurvey researchExperimental designPerformance analysis Solomon four-group design19.Question 19What goal-setting tool helps organizations ensure their goals are clear, specific, and feasible?1 pointSMART goalsAchievable targetsOrganizational resolutions Team goals 20.Question 20How do you calculate training costs per employee? 1 pointNumber of training hours divided by the number of employees Average salary divided by the number of employees Total cost of training divided by the number of employeesTotal revenue divided by the number of employees21.Question 21An HR specialist determines the amount of time and effort employees put into the learning process. How might they measure learner engagement? Select all that apply.1 pointAttendance records InterviewsPerformance dataSurveys 22.Question 22A graduate applies for a job, accepts a job offer, and chooses a career in marketing. What career development phase are they in? 1 pointAssessment PreparationInvestigationCommitment 23.Question 23An individual uses techniques, resources and strategies to plan, manage and advance their career in sales. What are these referred to as a whole?1 pointJob selection process Candidate review processCareer development toolsCareer exploration 24.Question 24Which stage of Bloom’s taxonomy do learners differentiate, organize, relate, compare and contrast, or test their knowledge through critical thinking skills?1 pointApply Understand RememberAnalyze25.Question 25Which of the following types of simulation training would an HR manager use for training employees? 1 pointIndependent learning Vestibule trainingLecture-based training Apprenticeship 26.Question 26Fill in the blank: _____ employees through different departments and job functions allows the employees to better understand the organization’s operations and how different departments interact.1 pointPromoting Rotating Pairing Hiring 27.Question 27Which of the following characteristics are common in adult learning programs? Select all that apply. 1 pointExperientialGoal-orientedSelf-directedPassive 28.Question 28True or False: Tactile, or kinesthetic learners learn best by doing and experiencing information.1 pointTrue False29.Question 29What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systems Employee tracking systems Performance evaluation tools Talent management systems30.Question 30What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systemsPerformance evaluation toolsTalent management systemsEmployee tracking systems

1.Question 1While creating a training plan for a sales team, an HR manager recognizes that an employee has an in-depth understanding of prospecting principles and consumer behavior. Which part of the KSA framework have they identified?1 pointSkills AbilitiesTalentKnowledge

6.Question 6An organization is creating an information security training program. What first step would you recommend when designing the training experience?1 pointIdentify how to measure successSet a training budgetConduct a training needs analysisSelect a training delivery method

Which of the following would be an example of a TRAINING OBJECTIVE?Group of answer choicesBuilding a new product prototype using advanced technologyImproving customer service by reducing telephone wait timesRedesigning the office layout for better collaborationIncreasing company profits by 10% in the next quarterEnhancing employee well-being through mindfulness programs

Characteristics of the approach to setting and managing goals and objectives include which of the following:Question 3Select one:a.More is betterb.Measures should be linked to the capabilities of each employee.c.Measures should only include the present to ensure successd.Measures should be based around the needs of customers, shareholders and other key stakeholders