3. How do you respond? Rate the effectiveness of each response below.IneffectiveSlightly EffectiveModerately EffectiveVery EffectiveHighly EffectiveI have run the test from end-to-end and I haven't found any issues, so I think we are good to go!12345Can you tell me more about what would give you confidence?12345We have rigorously tested the fixes and also ran a customer beta program to ensure this time the feature works well and customers are not running into any issues. Based on the metrics, the current customer satisfaction rate on this feature is above average for launch.12345We learned from our mistakes and are committed to doing better.12345We have quality assurance sign-off so I'm confident that we are ready to go and should have no further issues.12345We recently rotated two of the junior members off of our team to make room for two more experienced Amazonians. Now, we are in a much better position to succeed.12345

An online survey was _____ to gather firsthand data about customer satisfaction.Question 8Select one:a.executedb.performedc.carried outd.reviewed

Which of the following evaluation indicators can help answer the evaluation question, “Have we improved customer satisfaction?” Select all that apply.1 pointThe length of the average customer visit shortens by 15%Guests who use the tablets are 50% more likely to recommend the restaurant to a friendGuests redeem coupons 25% more often Guests with shorter wait times report wanting to return 20% more often than those with longer wait times

How effective is it to ask your manager where to go next?Please rate from Ineffective to Highly effective using the buttons below.Rating 1 of 4, IneffectiveRating 2 of 4, Slightly effectiveRating 3 of 4, Very effectiveRating 4 of 4, Highly effectiveIneffectiveHighly effectiveSubmit

In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch? Select all that apply.1 pointDesignEnvironmentEase-of-useFunctionality

What areas of the project went well, according to the customer survey results? Select all that apply.1 pointCustomers enjoyed extended time at the tables78% of the customers signed up for the newsletter on the tablets12% of customers experienced technical issues with the tabletsCustomers found the checkout process quick, easy, and secure