Which of the following evaluation indicators can help answer the evaluation question, “Have we improved customer satisfaction?” Select all that apply.1 pointThe length of the average customer visit shortens by 15%Guests who use the tablets are 50% more likely to recommend the restaurant to a friendGuests redeem coupons 25% more often Guests with shorter wait times report wanting to return 20% more often than those with longer wait times

Which of the following are examples of good evaluation questions you could ask about customer satisfaction with the tablet project? Select all that apply.1 pointAre customers receiving the correct orders?Does the waitstaff enjoy using the tablets?Which customers are posting about their experiences on social media?Are customers having a better dining experience with the tablets?

Quality standard criteria should be objective and measurable. In addition to the methods mentioned in the check-in transcript, what is another way Deanna and Peta could measure customer satisfaction for the tablet project?1 pointIncrease waitstaff efficiencyIncrease customer retention in tablet areas by 5%Create a positive experience around the tablets5% more birthday celebrations across restaurant locations

Which of the following evaluation indicators can help answer the evaluation question, “Are the tablets functioning properly?” Select all that apply.1 pointAppetizer sales increase by 10% 98% of customers who use tablets receive the correct orderWaitstaff can log into their tablet accounts on the first tryTablet error logs report a maximum of one error per shift

What are some ways that Peta and Deanna agree to measure the customer satisfaction quality standard for the tablet project? Select all that apply.1 pointLobby wait time of under 10 minutesAn average table turn time of 45 minutes98% order accuracy80% email capture and restaurant newsletter opt-in

You are evaluating a customer experience initiative that you manage for an online clothing store. Which of the following evaluation indicators would answer this evaluation question: Are customers paying attention to our email newsletters?1 pointThe store has increased the advertising budget by 25%.Customers redeem store coupons 25% more often.Customers are 47% more likely to recommend your store to a friend.Customers are 35% more likely to recommend your store to a friend.