Which of the following are examples of good evaluation questions you could ask about customer satisfaction with the tablet project? Select all that apply.1 pointAre customers receiving the correct orders?Does the waitstaff enjoy using the tablets?Which customers are posting about their experiences on social media?Are customers having a better dining experience with the tablets?

Which of the following evaluation indicators can help answer the evaluation question, “Have we improved customer satisfaction?” Select all that apply.1 pointGuests who use the tablets are 50% more likely to recommend the restaurant to a friendGuests redeem coupons 25% more often Guests with shorter wait times report wanting to return 20% more often than those with longer wait timesThe length of the average customer visit shortens by 15%

Which of the following evaluation indicators can help answer the evaluation question, “Are the tablets functioning properly?” Select all that apply.1 pointAppetizer sales increase by 10% 98% of customers who use tablets receive the correct orderWaitstaff can log into their tablet accounts on the first tryTablet error logs report a maximum of one error per shift

What areas of the project went well, according to the customer survey results? Select all that apply.1 pointCustomers enjoyed extended time at the tables78% of the customers signed up for the newsletter on the tablets12% of customers experienced technical issues with the tabletsCustomers found the checkout process quick, easy, and secure

Create evaluation questionsBased on the quality standards you identified in the last activity, create 2-3 evaluation questions you would ask to assess the success of the tablet test launch. Add these questions under the Quality and Evaluation tab in your project plan, in the Evaluation Questions column.Remember, there are two main types of evaluation questions. There are questions that ask how you can make improvements, such as:How can we improve?What is working and what’s not working?Which goals are being met?  Who is benefiting? What are the most common participant reactions? There are also questions that help you measure and compare, such as:Were there unintended outcomes?What were the costs and benefits?Are there any lessons to be learned?Should we continue?A well-crafted evaluation question should provide you with valuable data. As you create your evaluation questions, consider the following:Does the question address stakeholder or user values, interests, and concerns?Does the question relate to the purposes of the project and of evaluation?Is the question worth answering and important for the project and beyond?Is the question practical and feasible to answer with available resources?Step 3: Add evaluation indicatorsNext, create an evaluation indicator for each evaluation question. Add your evaluation indicators under the Quality and Evaluation tab in your project plan, in the Evaluation Indicators column.Evaluation indicators state the specific type of data you need to collect to answer your evaluation questions. As you create your evaluation indicators, ask yourself the following questions:What do you want to measure or evaluate? The number of something? The level of satisfaction? Preferences? Demographic information like age, gender, or experience?Will the indicator demonstrate that you have reached the desired outcome?Will the indicator provide measurable evidence of meeting a goal? Examples of measurable evidence could include things like test scores, attendance rates, or observed behavior

In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch? Select all that apply.1 pointDesignEnvironmentEase-of-useFunctionality