What areas of the project went well, according to the customer survey results? Select all that apply.1 pointCustomers enjoyed extended time at the tables78% of the customers signed up for the newsletter on the tablets12% of customers experienced technical issues with the tabletsCustomers found the checkout process quick, easy, and secure

Which of the following are examples of good evaluation questions you could ask about customer satisfaction with the tablet project? Select all that apply.1 pointAre customers receiving the correct orders?Does the waitstaff enjoy using the tablets?Which customers are posting about their experiences on social media?Are customers having a better dining experience with the tablets?

What areas of the project were considered a success during the test launch, according to the retrospective review?1 pointTable turn time stayed about the sameTickets were easy to track and came through at a good pace72% of customers reported that their orders were correctGuests seemed to get the hang of the tablets

What are some ways that Peta and Deanna agree to measure the customer satisfaction quality standard for the tablet project? Select all that apply.1 point80% email capture and restaurant newsletter opt-in98% order accuracyAn average table turn time of 45 minutesLobby wait time of under 10 minutes

Which of the following evaluation indicators can help answer the evaluation question, “Have we improved customer satisfaction?” Select all that apply.1 pointGuests who use the tablets are 50% more likely to recommend the restaurant to a friendGuests redeem coupons 25% more often Guests with shorter wait times report wanting to return 20% more often than those with longer wait timesThe length of the average customer visit shortens by 15%

In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch? Select all that apply.1 pointDesignEnvironmentEase-of-useFunctionality