In order for TQM to be successful, companies need to create a sense of ______ quality in the employees.Multiple choice question.competitiveness withdisagreement withcompliance withcommitment to

According to TQM philosophy, the _____, not the _____ in quality control or engineering, define what quality is.Multiple Choiceemployees; managersemployees; customersmanagers; employeesmanagers; customerscustomers; managers

The focus of total quality management (TQM) is ______, training, and customer satisfaction.Multiple choice question.process efficiencycontinuous quality improvementenhanced profitabilityresource planning

Step two of the TQM process requires managers to focus on ___.Multiple choice question.increasing profitscompetitionproduct knowledgethe customer

With TQM, the challenge(s) of focusing on the customer is(are) ___.Multiple select question.to formulate a plan for increasing salesto identify what customers wantthe quality gapto identify what the company actually provides

The two core principles of TQM are ______ orientation and ______ orientation.Multiple choice question.people; productpeople; improvementimprovement; innovationprocess; profit