The focus of total quality management (TQM) is ______, training, and customer satisfaction.Multiple choice question.process efficiencycontinuous quality improvementenhanced profitabilityresource planning

Total Quality Management (TQM) advocates for always looking for new ways to improve on current performance.Group of answer choicesFalseTrue

Total Quality Management or TQM is a concept that believes that investment in worker training, quality systems, and supplier relations will reduce or eliminate the need for inspections. True False

A successful total quality management (TQM) program involves a change of culture for most organizations; however, it does not need to be supported by top management.Multiple ChoiceFalseTrue

What are the components of total quality management (TQM)? (Choose every correct answer.)Multiple select question.Get every employee involved.Make continuous improvement a priority.Focus on problem solving and performance improvement.Use accurate standards to identify and eliminate problems.Listen to and learn from customers and employees.Jointly establish SMART goals with employees.

Which of the following statements is true about total quality management (TQM)?Multiple ChoiceSuggestions for improvements come from lower-level managers. All managers in every function must cooperate and develop goals for the organization.A just-in-time inventory is not compatible with the program.Adding steps for the production process increases quality.There are three steps in the TQM program.