Which of the following statements is true about total quality management (TQM)?Multiple ChoiceSuggestions for improvements come from lower-level managers. All managers in every function must cooperate and develop goals for the organization.A just-in-time inventory is not compatible with the program.Adding steps for the production process increases quality.There are three steps in the TQM program.

The true statement about Total Quality Management (TQM) is: "All managers in every function must cooperate and develop goals for the organization."

TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations.

To be successful implementing TQM, an organization must concentrate on the eight key elements: Ethics, Integrity, Trust, Training, Teamwork, Leadership, Recognition, and Communication. Therefore, it requires the cooperation and goal-setting of all managers in every function.

The other statements are not generally true about TQM. Suggestions for improvements often come from all levels of the organization, not just lower-level managers. A just-in-time inventory can be compatible with TQM if it is managed effectively. Adding steps to the production process does not necessarily increase quality - in fact, it could lead to more chances for errors. And there is not a set number of steps in a TQM program - it is a continuous process of improvement.