According to TQM philosophy, the _____, not the _____ in quality control or engineering, define what quality is.Multiple Choiceemployees; managersemployees; customersmanagers; employeesmanagers; customerscustomers; managers

Total Quality Management or TQM is a concept that believes that investment in worker training, quality systems, and supplier relations will reduce or eliminate the need for inspections. True False

The focus of total quality management (TQM) is ______, training, and customer satisfaction.Multiple choice question.process efficiencycontinuous quality improvementenhanced profitabilityresource planning

Discuss concept of Quality Management and its Importance

What are the components of total quality management (TQM)? (Choose every correct answer.)Multiple select question.Get every employee involved.Make continuous improvement a priority.Focus on problem solving and performance improvement.Use accurate standards to identify and eliminate problems.Listen to and learn from customers and employees.Jointly establish SMART goals with employees.

Total Quality Management (TQM) advocates for always looking for new ways to improve on current performance.Group of answer choicesFalseTrue