With TQM, the challenge(s) of focusing on the customer is(are) ___.Multiple select question.to formulate a plan for increasing salesto identify what customers wantthe quality gapto identify what the company actually provides
Question
With TQM, the challenge(s) of focusing on the customer is(are) ___.Multiple select question.to formulate a plan for increasing salesto identify what customers wantthe quality gapto identify what the company actually provides
Solution
The challenges of focusing on the customer with Total Quality Management (TQM) are:
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To identify what customers want: Understanding customer needs and expectations can be a challenge as it requires thorough market research and analysis. Customers' needs and preferences can change over time and vary across different market segments.
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The quality gap: This refers to the difference between customer expectations and their perception of the actual product or service quality. It can be a challenge to accurately measure this gap and to take the necessary steps to close it.
The other options mentioned, such as formulating a plan for increasing sales and identifying what the company actually provides, are not specifically challenges related to focusing on the customer with TQM.
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