Select all that applyWhich statements are correct with regard to the B2C sales process?Multiple select question.Because B2C selling is transactional there is very little need for follow-up.The purpose of the questioning step is discover the customer's needs.A trial close is often presented after the questioning step.In order to find out what the customer needs you should make a presentation.

Multiple Select QuestionSelect all that applyIt is important to close the sale in the B2C environment becauseMultiple select question.customer information captured at checkout can be input to a CRM system.retail stores face so much competition, they need to make sales to stay in business.it helps establish a customer's connection to the store for repeat business.salespeople may be able to obtain customer testimonials.

Multiple Select QuestionSelect all that applyWhen making sell or process decisions, management should consider: (Check all that apply.)Multiple select question.existing sales.revenue from selling as is.incremental costs of processing further.costs already incurred in producing partially completed products.revenue from selling after further processing.

Select all that applyTrial closes are as important in the B2C environment as they are in th B2B environment. A B2C trial close could beMultiple select question.Can I put those back on the rack for you?Will you be paying cash or charge for that?Can I put this at the register for you?Did you find what you were looking for?

Select all that applyWhy are B2B sales based on personal selling?Multiple select question.Few of these customers like advertisingLarge purchases cost more and are complexCustomers demand personal service for larger investmentsMore of these customers like advertising

Which of the following exhibits the least effective way to approach a customer during the formal approach step in B2C sales?Multiple choice question.How may I help you?How can I help you?Welcome to our store.May I help you?