Which of the following exhibits the least effective way to approach a customer during the formal approach step in B2C sales?Multiple choice question.How may I help you?How can I help you?Welcome to our store.May I help you?

Select all that applyWhich statements are correct with regard to the B2C sales process?Multiple select question.Because B2C selling is transactional there is very little need for follow-up.The purpose of the questioning step is discover the customer's needs.A trial close is often presented after the questioning step.In order to find out what the customer needs you should make a presentation.

The approach is very important because:Multiple choice question.all sales are made during the first meeting approachevery sale is a one-time interactioncreating rapport is secondary to closing the saleyou do not have a second chance to make a good first impression

Select all that applyWhen a customer enters a store, the way in which a salesperson might approach that customer is toMultiple select question.ask the customer how they can be helped.ask the customer if you can help them.welcome the customer to the store.show the customer you are there to help them.

Whats the best sales approach according to youa.Know the pulse of customers and proceed accordinglyb.None of the abovec.Increase prices to achieve higher revenuesd.Decrease prices to improve customer satisfaction

Multiple Select QuestionSelect all that applyIt is important to close the sale in the B2C environment becauseMultiple select question.customer information captured at checkout can be input to a CRM system.retail stores face so much competition, they need to make sales to stay in business.it helps establish a customer's connection to the store for repeat business.salespeople may be able to obtain customer testimonials.