Select all that applyWhen a customer enters a store, the way in which a salesperson might approach that customer is toMultiple select question.ask the customer how they can be helped.ask the customer if you can help them.welcome the customer to the store.show the customer you are there to help them.

Select all that applyTo help establish trust in the customer relationship, salespeople mustMultiple select question.know their products thoroughlyknow their competitors' product thoroughlyknow the size of their territory thoroughly

Select all that applyAs consumers we have encountered sales promotion whenMultiple select question.we have our attention caught by an interesting store display.we watch a demonstration of a product at a store or a fair.we are sent to a trade show from our place of workwe try or pick up samples of products at a table in the mall.

Which of the following exhibits the least effective way to approach a customer during the formal approach step in B2C sales?Multiple choice question.How may I help you?Welcome to our store.May I help you?How can I help you?

Which are effective techniques for keeping customers?Multiple select question.Managing their expectationsPersonalizing their shopping experiencePlacing strong limits on customer serviceProviding extra service

Select all that applySelect all of the ways companies commonly gather information about customers for the third step of the customer relationship management (CRM) process.Multiple select question.By asking salespeople to record information about customer interactionsBy using census data to learn more about the customers in their areaBy using software that tracks each customer's purchase informationBy tracking the number of sales the company makes online