Question 2How should you use the Indirect Approach tostructure negative or sensitive messages?1 pointBuffer, Bad News, Explanation, RedirectBuffer, Explanation, Bad News, RedirectBuffer, Redirect, Explanation Bad News

Multiple Choice QuestionOne major difference between direct and indirect bad-news messages is thatMultiple choice question.indirect bad-news messages must follow a direct bad-news message.the order of delivering the news and providing a rationale are switched.the order of easing in with a buffer and showing goodwill are reversed.direct bad-news messages cannot be delivered in a written form.

It is encouraged to use direct approach for bad news and indirect approach for good news.Group of answer choicesTrueFalse

Context: The messages below demonstrate different types of negative messages based on Chapter 3. Read the following messages, then (1) analyse the strengths and weaknesses of each sentence and (2) revise each message based on what you have learned about writing negative message. Message 1: Delivering Negative Organizational News From: M. Juhasz, Travel & Meeting Services To: [mailing list] Subject: Travel Dear Traveling Executives: We need you to start using some of the budget suggestions we are 90ng to lssue as a separate memorandum. These include using videoconference equipment and weo conferencing instead of traveling to meetings, staying in cheaper hotels, arranging flights for cheaper times, and flying from less convenient but also ess expensive suburban airports. The company needs to cut travel expenses by fifty percent, just as we ve cut costs in all departments of Black & Decker. This means you'll no longer be able to stay in fancy hotels and ma last-minute, costly changes to your travel plans. Youll also be expected to avoid hotel surcharges for phone calis and Internet access. If the hotel you want to stay in doesn't offer Tee wire ess, go somewhere else. And never, NEVER return a rental car with an empty tank! That causes the rental agency to charge us a premium price for the gas they sel when they filit up upon your retum. You'll be expected to make these changes in your travel habits immediately, Sincerely. M. Juhasz Travel & Meeting Services Message 2: Rejecting Common Requests I am writing in connection with your request for our sponsorship of the event scheduled for December this year. Your proposal has reached us rather late, and seems to be a last-minute pitch to gain our favour. However, our promotional budgets are decided well in advance of the year, which renders it impossible for us to review and accept late proposals. (write this assinment for me professionally with Font: times new roman 12, double spaced, justified Deliverables: Analysis and Rubric)

Multiple Choice QuestionIn a bad-news message, a bufferMultiple choice question.should appear at the end of a message.assumes responsibility for bad news.should appear at the beginning of a message.spells out issues of disagreement between parties.

Which one of the following is the most important aspect of a bad news reply letter? Question 15 options: Explaining your requirements Stating information clearly Explaining the cause of the problem Explaining why you need information