It is encouraged to use direct approach for bad news and indirect approach for good news.Group of answer choicesTrueFalse

In delivering bad news, a direct approach is often more suitable.Group of answer choicesTrueFalse

In delivering more direct bad news, you'll deliver the message and thenMultiple Choicereview your solution.provide a rationale.state your sympathy.show appreciation for support.establish common ground.

Multiple Choice QuestionWhich of the following is a recommended guideline for delivering bad news?Multiple choice question.Get to the bad news fairly quickly.Focus less on facts and more on personal connections.Repeatedly explain how you feel bad for the person.Skirt around the bad news to protect the person's feelings.

Multiple Choice QuestionOne major difference between direct and indirect bad-news messages is thatMultiple choice question.the order of delivering the news and providing a rationale are switched.direct bad-news messages cannot be delivered in a written form.the order of easing in with a buffer and showing goodwill are reversed.indirect bad-news messages must follow a direct bad-news message.

Multiple Choice QuestionOne important aspect of delivering bad-news messages is toMultiple choice question.choose one trusted channel to convey the message.avoid the urge to discuss the long-term outlook.give the news without waiting too long.tell the news bluntly so it will seem better later.