Multiple Choice QuestionOne major difference between direct and indirect bad-news messages is thatMultiple choice question.the order of delivering the news and providing a rationale are switched.direct bad-news messages cannot be delivered in a written form.the order of easing in with a buffer and showing goodwill are reversed.indirect bad-news messages must follow a direct bad-news message.

Multiple Choice QuestionIn direct bad-news messages,Multiple choice question.the bad news is delivered, but a rationale is not provided.the rationale is used to blame the recipient for the bad newsa rationale is provided, then the bad news is delivered.the bad news is delivered, then a rationale is provided.

It is encouraged to use direct approach for bad news and indirect approach for good news.Group of answer choicesTrueFalse

Question 2How should you use the Indirect Approach tostructure negative or sensitive messages?1 pointBuffer, Bad News, Explanation, RedirectBuffer, Explanation, Bad News, RedirectBuffer, Redirect, Explanation Bad News

Multiple Choice QuestionOne important aspect of delivering bad-news messages is toMultiple choice question.choose one trusted channel to convey the message.avoid the urge to discuss the long-term outlook.give the news without waiting too long.tell the news bluntly so it will seem better later.

Multiple Choice QuestionIn a bad-news message, a bufferMultiple choice question.should appear at the end of a message.assumes responsibility for bad news.should appear at the beginning of a message.spells out issues of disagreement between parties.