Multiple Choice QuestionOne major difference between direct and indirect bad-news messages is thatMultiple choice question.indirect bad-news messages must follow a direct bad-news message.the order of delivering the news and providing a rationale are switched.the order of easing in with a buffer and showing goodwill are reversed.direct bad-news messages cannot be delivered in a written form.

Question 2How should you use the Indirect Approach tostructure negative or sensitive messages?1 pointBuffer, Bad News, Explanation, RedirectBuffer, Explanation, Bad News, RedirectBuffer, Redirect, Explanation Bad News

It is encouraged to use direct approach for bad news and indirect approach for good news.Group of answer choicesTrueFalse

Multiple Choice QuestionIn direct bad-news messages,Multiple choice question.the bad news is delivered, but a rationale is not provided.the rationale is used to blame the recipient for the bad newsa rationale is provided, then the bad news is delivered.the bad news is delivered, then a rationale is provided.

Multiple Choice QuestionOne important aspect of delivering bad-news messages is toMultiple choice question.choose one trusted channel to convey the message.avoid the urge to discuss the long-term outlook.give the news without waiting too long.tell the news bluntly so it will seem better later.

Multiple Choice QuestionUnlike persuasive messages, most business writing is Multiple choice question.direct and implicit.subtle and implicit.direct and explicit.indirect and implicit.