Let the customer know the item is out of stock and apologise for the inconvenience. Offer to order it online or check the near-by stores.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock, and tell them when the next delivery is so they can buy it later.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock and apologise for the inconvenience. Suggest that they try to order it online.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

*Situation 1 - A Customer approaches you on the shop floor. They complain that they have come in a few times to find a product is unavailable. There is a ticket on the shelf, but no product above it.First Choice Second Choice Third ChoiceSay the product is out of stock and suggest they go to a competitor's store down the road. Recommend an alternative and speak to your manager to find out when it will be back in stock. Apologise to the customer and go and see if you can find the product in the warehouse.

A customer has come into store and asked for a specific item, which they are very keen to buy. You check the salesfloor and the stockroom, and find that your store is out of stock of the item.

You work as a customer service representative for a large retail company. You receive a call from an angry customer who has been waiting for an online order that was supposed to arrive two days ago. The customer complains about the delay and demands an immediate solution. What would you do in this situation?Select the correct and incorrect statements.*2 pointsCorrect IncorrectApologize to the customer for the delay and explain that you will do your best to assist them. Offer to check the status of their order, and if possible, provide them with an estimated delivery date. If the customer insists on a more immediate solution, offer to escalate their issue to the appropriate department and follow up with them personally as soon as possible. Defend the company by explaining that delays can happen due to unforeseen circumstances. Advise the customer to be patient and wait for the order to arrive. If the customer continues to express dissatisfaction, transfer the call to another department to deal with the issue. Politely inform the customer that there's nothing you can do to speed up the delivery process. Advise them to contact the delivery service directly for more information. If the customer persists with their demands, tell them that you understand their frustration but that you cannot assist further, and end the call. Empathize with the customer's frustration and apologize for the delay. Offer to investigate the issue by checking the order status and contacting the delivery service on their behalf. Promise to provide them with an update as soon as possible and offer a possible solution, such as a refund or a discount on their next purchase to compensate for the inconvenience. Apologize to the customer for the delay and explain that you will do your best to assist them. Offer to check the status of their order, and if possible, provide them with an estimated delivery date. If the customer insists on a more immediate solution, offer to escalate their issue to the appropriate department and follow up with them personally as soon as possible. Defend the company by explaining that delays can happen due to unforeseen circumstances. Advise the customer to be patient and wait for the order to arrive. If the customer continues to express dissatisfaction, transfer the call to another department to deal with the issue. Politely inform the customer that there's nothing you can do to speed up the delivery process. Advise them to contact the delivery service directly for more information. If the customer persists with their demands, tell them that you understand their frustration but that you cannot assist further, and end the call. Empathize with the customer's frustration and apologize for the delay. Offer to investigate the issue by checking the order status and contacting the delivery service on their behalf. Promise to provide them with an update as soon as possible and offer a possible solution, such as a refund or a discount on their next purchase to compensate for the inconvenience.

Do as Directed:1. This holiday package will help our customers visit and enjoy the exotic locations. (Rewrite using‘You Attitude’).2. We are sorry to receive your complaint letter dated 12 June 2012 about our refrigerator (make itpositive).3. This antiquated merchandising strategy is ineffectual in contemporary business operations.(Make it clear)4. We would appreciate receiving the goods as early as possible sincearrangements have to be made for export so that they will reach ourforeign customers within the required time. (make it concise)5. We offer our customers substantial discount on every purchase (make it concrete andcomplete).6. We regret to inform you that we may not be able to grant you request for credit. (Rewrite usingpositive tone)7. If you do not respond to this letter also, we do not have any option other than lodging legalproceedings against your company. (Rewrite using courtesy & consideration)

The customer purchased a non returnable item from our App but after the delivery of order he realized that he has purchased it by mistake.As per company policy the item cannot be returned.Write  an appropriate response to the customer for the following scenario.