A customer has come into store and asked for a specific item, which they are very keen to buy. You check the salesfloor and the stockroom, and find that your store is out of stock of the item.

*Situation 1 - A Customer approaches you on the shop floor. They complain that they have come in a few times to find a product is unavailable. There is a ticket on the shelf, but no product above it.First Choice Second Choice Third ChoiceSay the product is out of stock and suggest they go to a competitor's store down the road. Recommend an alternative and speak to your manager to find out when it will be back in stock. Apologise to the customer and go and see if you can find the product in the warehouse.

Let the customer know the item is out of stock and apologise for the inconvenience. Offer to order it online or check the near-by stores.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock, and tell them when the next delivery is so they can buy it later.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock and apologise for the inconvenience. Suggest that they try to order it online.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

How do companies make their products stand out on store shelves?

Inquiries of warehouse personnel concerning possible obsolete or slow-moving inventory items provide assurance about management's assertion of:Select one:a.rights and obligationsb.existencec.completenessd.valuation

When _____________is uncertain, it's difficult to determine the right quantity of supplies and goods to order for the next sales cyclea.supply managementb.demandc.salesd.store dept