Which of the following is not one of the dimensions of service quality?Multiple ChoiceAssuranceResponsivenessDurabilityConvenience
Question
Which of the following is not one of the dimensions of service quality?Multiple ChoiceAssuranceResponsivenessDurabilityConvenience
Solution
The dimension that is not part of the service quality is Durability. The service quality dimensions are Assurance, Responsiveness, and Convenience, along with Reliability and Empathy. Durability is typically associated with product quality rather than service quality.
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