Which of the following tends to result in delayed response time and lower customer satisfaction?Multiple choice question.local responsivenessemergent decision makingdecentralized decision makingcentralized decision making
Question
Which of the following tends to result in delayed response time and lower customer satisfaction?Multiple choice question.local responsivenessemergent decision makingdecentralized decision makingcentralized decision making
Solution
The answer is "centralized decision making".
Centralized decision making tends to result in delayed response time and lower customer satisfaction. This is because all decisions are made by a single, central authority (usually top management), and this can slow down the decision-making process as every decision has to go through this central point. This can lead to delays in response time, which can in turn lead to lower customer satisfaction. In contrast, decentralized decision making, local responsiveness, and emergent decision making can often lead to quicker response times and higher customer satisfaction as decisions can be made more quickly and closer to the customer.
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