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Which of the following is not a characteristic of services?Group of answer choicesDurabiltyIntangibilityPerishabilityVariability

Question

Which of the following is not a characteristic of services?Group of answer choicesDurabiltyIntangibilityPerishabilityVariability

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Solution

The characteristic that is not associated with services is Durability.

Here's why:

  1. Durability: This is typically associated with physical goods, not services. Durable goods are those that do not quickly wear out, or more specifically, ones that yield utility over time rather than being completely consumed in one use. Services, on the other hand, are intangible and cannot be stored or saved for later use.

  2. Intangibility: This is a characteristic of services. Services are activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything.

  3. Perishability: This is also a characteristic of services. Services cannot be stored for later sale or use.

  4. Variability: This is another characteristic of services. Their quality may vary greatly, depending on who provides them and when, where, and how they are provided.

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