Multiple Select QuestionSelect all that applyDelivering bad news with the feelings of the recipient in mind involvesMultiple select question.explaining why the decision was made.stating the bad news quickly.keeping any buffer statement short.keeping the entire message indirect.

Multiple Select QuestionSelect all that applyWhich of the following are appropriate for an effective delivery in person of bad news to a client?Multiple select question.a buffer to let the person get ready emotionally to hear the newsa rationale followed by the bad newsan explanation of how the news will immediately affect the person's situationa closing that focuses on prior disagreements

Multiple Select QuestionSelect all that applyRereading bad-news messages several times before sending themMultiple select question.helps you try to see the message from the perspective of the recipients.can prevent time being wasted due to misunderstandings.usually leads you to question yourself and make unneeded and ineffective changes.can allow you to remove emotionally charged words and soften the tone.

Multiple Select QuestionSelect all that applyTo soften the blow of bad news in written communications. you could useMultiple select question.a buffer statement.an accusatory claim.a letterhead with hearts on it.a neutral subject line for the message.

Multiple Select QuestionSelect all that applyWhich of the following are true about discussing the short-term effects of bad news? (Choose every correct answer.)Multiple select question.It is important to discuss what the bad news means to recipients, instead of minimizing it.Skipping a discussion of the negative impact on the recipients will make them see you as detached from their needs.Focusing on the "silver lining" of the situation is a sure way to help the person feel more optimistic.It is best to avoid discussing the negative consequences, because it is unpleasant and may anger recipients.

Multiple Select QuestionSelect all that applyWhich of the following are ways in which you can make the situation better for recipients of bad news?Multiple select question.Assure recipients that they had no role in the problem.Deliver the news in a timely manner.Use the right mix of communication channels.Understand how the news affects recipients.