Multiple Select QuestionSelect all that applyWhich of the following are appropriate for an effective delivery in person of bad news to a client?Multiple select question.a buffer to let the person get ready emotionally to hear the newsa rationale followed by the bad newsan explanation of how the news will immediately affect the person's situationa closing that focuses on prior disagreements

Multiple Select QuestionSelect all that applyDelivering bad news with the feelings of the recipient in mind involvesMultiple select question.stating the bad news quickly.keeping the entire message indirect.explaining why the decision was made.keeping any buffer statement short.

Multiple Select QuestionSelect all that applyWhich of the following are ways in which you can make the situation better for recipients of bad news?Multiple select question.Assure recipients that they had no role in the problem.Deliver the news in a timely manner.Use the right mix of communication channels.Understand how the news affects recipients.

Multiple Select QuestionSelect all that applyWhich of the following are recommended practices for written bad-news communications to customers?Multiple select question.Include the same basic elements as other bad-news messages.Use aggressive verbs and "you" statements.Point out alternatives the customer can control.Focus on the effect of customers' actions on the company.

Multiple Select QuestionSelect all that applyWhich of the following are common types of buffers for bad-news messages?Multiple select question.placing blameappreciationgiving a complimenta neutral statement

Multiple Select QuestionSelect all that applyWhen making decisions concerning bad news, you shouldMultiple select question.verbally attack anyone who questions your assumptions.collect information from different sources.evaluate your own emotions.remove defensiveness and favoritism from your judgment.Need help? Review these concept resources.