Multiple Select QuestionSelect all that applyTo soften the blow of bad news in written communications. you could useMultiple select question.a buffer statement.an accusatory claim.a letterhead with hearts on it.a neutral subject line for the message.

Multiple Select QuestionSelect all that applyDelivering bad news with the feelings of the recipient in mind involvesMultiple select question.explaining why the decision was made.stating the bad news quickly.keeping any buffer statement short.keeping the entire message indirect.

Multiple Select QuestionSelect all that applyWhich of the following are recommended practices for written bad-news communications to customers?Multiple select question.Include the same basic elements as other bad-news messages.Use aggressive verbs and "you" statements.Point out alternatives the customer can control.Focus on the effect of customers' actions on the company.

Multiple Select QuestionSelect all that applyRereading bad-news messages several times before sending themMultiple select question.helps you try to see the message from the perspective of the recipients.can prevent time being wasted due to misunderstandings.usually leads you to question yourself and make unneeded and ineffective changes.can allow you to remove emotionally charged words and soften the tone.

Multiple Select QuestionSelect all that applyWhich of the following are common types of buffers for bad-news messages?Multiple select question.placing blameappreciationgiving a complimenta neutral statement

Multiple Select QuestionSelect all that applyWhich of the following are ways in which you can make the situation better for recipients of bad news?Multiple select question.Assure recipients that they had no role in the problem.Deliver the news in a timely manner.Use the right mix of communication channels.Understand how the news affects recipients.