Project managers need to speak the language of different stakeholders and be empathetic listeners. This skill is called ___.Multiple choice question.being an effective communicatorbeing an optimisthaving high emotional intelligence

Which of the following items is not considered as an important component of emotional intelligence for engineers?Group of answer choicesBudgeting skills and knowledge in project planningSelf-directedness in project goals settingSelf-regulation in project implementation and evaluationSocial and interpersonal skills in cross-team communicationsEmpathy for clients who have no engineering background

A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?1 pointNegotiationTrust-buildingEmpathic listeningQuality planning

A project manager should ask open-ended questions when utilizing which of the following three interpersonal skills?1 pointTrust-buildingTool understandingEmpathetic listeningNegotiating

_____ refers to the emotional readiness of a listener to hear a message.Multiple choice question.Emotional intelligenceEmotional quotientEmotional competenceEmotional timing

By repeatedly asking how specific issues relate to satisfying the customer, a project manager can communicate ________________.Multiple choice question.cooperationprioritiesurgencystandards of performanceproblem solving