A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?1 pointNegotiationTrust-buildingEmpathic listeningQuality planning

A project manager should ask open-ended questions when utilizing which of the following three interpersonal skills?1 pointTrust-buildingTool understandingEmpathetic listeningNegotiating

Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use and when.A. TrueB. False

Project managers need to speak the language of different stakeholders and be empathetic listeners. This skill is called ___.Multiple choice question.being an effective communicatorbeing an optimisthaving high emotional intelligence

By repeatedly asking how specific issues relate to satisfying the customer, a project manager can communicate ________________.Multiple choice question.cooperationprioritiesurgencystandards of performanceproblem solving

As a project manager, you use interpersonal skills to lead your team effectively. You ask the right questions and negotiate effectively with your team on a daily basis. What is a third important interpersonal skill you can use? 1 pointPerform reviewsPractice empathyDecrease feedbackIncrease expectations