10.Question 10Scenario: The help desk receives a call from a customer\user with the problem, “My laptop is not turning on.” Select the best ticket documentation. 1 pointAfter asking the user when was the last time they charged the laptop, it was found the laptop had not been charged in four days. I asked the user to plug-in the laptop to a power outlet and wait at least 5 minutes and try again. The laptop is working fine.Laptop not working. Working now.Issue solved.The user connected the laptop to the power supply.

An employee submitted a support ticket stating that her computer will not turn on.Which of the following troubleshooting steps should you take first? (Select two.)answerOpen the computer and replace the power supply.Make sure the keyboard and mouse are plugged in.Make sure the surge protector is turned on.Use a multimeter to test the power supply.Make sure the power cord is plugged into the wall.

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning.Which of the following actions should you perform next?answerDocument the problem.Determine whether escalation is required.Fix the problem.Create an action plan.

You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on.Which of the following is the BEST step to try first?answerCalibrate the batteryPlug in an external monitorReplace the video cardReplace the motherboard

After answering a service call, you find a customer's computer is dead. Which of the following checks would you perform first? Question options: a) Check to see if the power supply is functional. b) Check the CMOS battery. c) Check the AC outlet voltage. d) Check for excessive EMI.

After answering a service call, you find a customer's computer is dead. Which of the following checks would you perform first? Question 4 options: a) Check to see if the power supply is functional. b) Check the CMOS battery. c) Check the AC outlet voltage. d) Check for excessive EMI.