You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on.Which of the following is the BEST step to try first?answerCalibrate the batteryPlug in an external monitorReplace the video cardReplace the motherboard

What does it mean if the computer turns on, but nothing shows on the monitor?*1 pointYou might have a problem with the graphics card or monitor. It could be a hardware problem or just a driver issue.Maybe hardware failures or problems with hardware drivers.Damaged hard drive.Malware on the computer.

A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions is the BEST to take next? answer Open the computer and switch the video card to a different slot. Unload and then reload the video card's software driver. Return the monitor to the manufacturer. Check the brightness and contrast settings using the monitor's controls.

To fix a problem you are having with your PC, you have determined that you must flash the computer's BIOS. Which of the following would MOST likely need to be completed prior to flashing the BIOS? (Select two.) answer Locate the flash utility or tool that was shipped with your computer. Test the memory to ensure that it is functioning properly. Create a backup of the hard disk in the event of a failure. Download the flash utility or tool from the manufacturer's website. Properly identify the motherboard.

An employee submitted a support ticket stating that her computer will not turn on.Which of the following troubleshooting steps should you take first? (Select two.)answerOpen the computer and replace the power supply.Make sure the keyboard and mouse are plugged in.Make sure the surge protector is turned on.Use a multimeter to test the power supply.Make sure the power cord is plugged into the wall.

10.Question 10Scenario: The help desk receives a call from a customer\user with the problem, “My laptop is not turning on.” Select the best ticket documentation. 1 pointAfter asking the user when was the last time they charged the laptop, it was found the laptop had not been charged in four days. I asked the user to plug-in the laptop to a power outlet and wait at least 5 minutes and try again. The laptop is working fine.Laptop not working. Working now.Issue solved.The user connected the laptop to the power supply.