After answering a service call, you find a customer's computer is dead. Which of the following checks would you perform first? Question options: a) Check to see if the power supply is functional. b) Check the CMOS battery. c) Check the AC outlet voltage. d) Check for excessive EMI.
Question
After answering a service call, you find a customer's computer is dead. Which of the following checks would you perform first?
Question options:
a)
Check to see if the power supply is functional.
b)
Check the CMOS battery.
c)
Check the AC outlet voltage.
d)
Check for excessive EMI.
Solution
The first step in troubleshooting a non-responsive computer would be to check the most basic and common cause of the problem. In this case, the first thing to check would be:
a) Check to see if the power supply is functional.
This involves making sure the computer is properly plugged in, the power cable is not damaged, and the power supply unit of the computer is working. If the power supply is not the issue, then you would move on to the other options.
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