When addressing someone involved in a conflict, __________.a.Talk to him or her in front of other peopleb.Treat the person as you would want to be treatedc.Use "you" messagesd.try to embarrass them

How do you handle conflicts with colleagues or team members?Choose the best optionClear Response1 By avoiding confrontation2 By discussing the issue calmly and seeking resolution3 By complaining to management4 By getting even with the colleague in question

How do you handle conflicts with coworkers?Choices:- I avoid confrontation and try to keep things peaceful. I address the issue directly and try to find a resolution through communication. I escalate the matter to management immediately. I ignore conflicts as they are a normal part of work.

Which of the following is an appropriate communication technique?Approach the person from the back.Talk quickly using large words.Match your actions to your words.Use negative terms.

What approach is best to use when dealing with an angry family member?Interrupting them while they are talkingResponding defensivelyUsing uncaring statementsListening to what they are saying

Which statement BEST explains why it is better to resolve a conflict in person than through a text message?Question 7Select one:a.Being in person helps you to remember all the points you wanted to make.b.A person cannot read your body language or facial expression through a text.c.If you text something instead of saying it, it can be used against you in the future.d.You can be sure the person is listening if you are making eye contact with them.