What approach is best to use when dealing with an angry family member?Interrupting them while they are talkingResponding defensivelyUsing uncaring statementsListening to what they are saying

"What steps do you take to de-escalate the situation and successfully calm both the parent and children? As the nurse to deal with anger we must listen, stay calm and let the patient set the pace, avoid becoming defensive, keep our tone of voice low and control, restate what needs to be said for clarity and acknowledgement of the emotional component of the message (Sheldon & Foust, 2013). If the situation begins to escalate I would seek for assistance. To try and understand the patient's anger the nurse must be patient, actively listen, have self knowledge,experience and maturity (Sheldon & Foust, 2013). I would then comfort the children to let them know everything is okay and offer them a treat if possible. How do you handle a situation where the parent or guardian refuses treatment? I would inform the patients about the consequences of not giving the twins the vaccine . If he still decided not to give the twins the vaccine we would talk about other options available. As the guardian of the twins it is his decision and I must respect that. As the nurse, I should take into consideration that the guardian might have anxiety as he might have fears about the future (Sheldon & Foust, 2013). References Sheldon, L. K. & Foust, J. B. (2013). Communication for nurses: Talking with patients (3rd ed.). Jones & Bartlett" answer this with a comment arouns 80 words"

What do you do when you see one of your family members not behaving responsibly ?

When addressing someone involved in a conflict, __________.a.Talk to him or her in front of other peopleb.Treat the person as you would want to be treatedc.Use "you" messagesd.try to embarrass them

Read the following to answer Questions 1 to 5The instinctive, natural way to express anger is to respond aggressively. Anger is a natural, adaptiveresponse to threats; it inspires powerful, often aggressive, feelings and behaviours that allow us tofight and defend ourselves when we are attacked. A certain amount of anger, therefore, is necessaryto our survival. On the other hand, we can't physically lash out at every person or object that irritatesor annoys us. Laws, social norms, and common sense place limits on how far we should let our angertake us. People use a variety of both conscious and unconscious processes to deal with their angryfeelings. The three main approaches are expressing, suppressing, and calming. Expressing yourangry feelings in an assertive – not aggressive - manner is the healthiest way to express anger. To dothis, you have to learn how to make clear what your needs are, and how to get them met, withouthurting others. Being assertive doesn't mean being pushy or demanding; it means being respectful ofyourself and others. Another approach is to suppress anger and then convert or redirect it. Thishappens when you hold in your anger, stop thinking about it, and focus on something positive.1. How does a person naturally express anger?A. By defending oneself.B. By adapting strong behaviour.C. By responding aggressively.D. By inspiring powerful feelings.2. According to the author, how can one suppress anger?A. By holding one’s anger.B. By converting anger.C. By redirecting anger.D. By thinking about one’s anger.3. According to the author, how should people deal with their anger?A. Express it assertivelyB. Expressing consciouslyC. Expressing unconsciouslyD. Express it aggressivelyTime Allowed: 30 minTime Allowed: 30 minYear 8 – Reading Comprehension 11Year 8 – Reading Comprehension © James An College Page24. Which one of the following places limits on how far we can take our anger?A. FeelingsB. BehaviourC. InstinctD. Law5. What does the author mean by being assertive?A. Being pushyB. Being respectfulC. Being demandingD. Being calm

During a meeting, a colleague becomes defensive and starts raising their voice when you provide constructive feedback on their work. Which of the following responses would be the most appropriate?Remain calm and argue your pointRemain calm, acknowledge their perspective, and suggest continuing the discussion at a later time when emotions have settledIgnore the situation and move on to the next agenda itemProvide a formal written warning to the colleague for their unprofessional behaviorI don't know