Routine messages that include directions are much like those thatMultiple choice question.respond to inquiries.set expectations.make claims.create announcements.

Multiple Choice QuestionMessages that include directions usuallyMultiple choice question.offer guidelines for specific tasks.request a general outline for how a task will be handled.require the recipient to contact the sender of the message.refer the recipient to an in-house website for detailed information.

What is a brief, written message typically used for internal communication within an organization?Group of answer choicesProposalMemoReportFinancial Statement

By a large margin, most business messages areMultiple choice question.routine messages.public relations messages.messages meant to persuade.messages to communicate bad news.

Multiple Choice QuestionBad-news messagesMultiple choice question.typically include many technical details and specifications.require more of an effort to serve others than other message types.should be delivered as late as possible to soften the blow.typically generate little emotion in the deliverer.

Multiple Choice QuestionBecause persuasive messages are sent to people who may resist your ideas, merchandise, or services, it is important toMultiple choice question.use the element of surprise by keeping your messages to yourself.have a few random strangers read the messages before you send them out.make sure others can ask no questions.have your co-workers read the messages and provide feedback before you send them to consumers.come up with your messages spontaneously in order to seem more genuine.