Which of the following is an example of an intangible benefit of a project to create and install a computer-based customer management system for a local dry cleaning business?Increased number of customers served per hourImproved customer satisfactionReduced errors in creating customer ticketsReduced time spent organizing paper documents

Discuss and provide two examples of intangible benefits.

All of the following are fundamental concepts of Business Benefits Realization EXCEPT:taking steps to ensure value is sustained after a solution is deliveredperforming analysis to identify the right initiatives to invest infocusing the project team to deliver on-time, on-budget, and within scopedeveloping business solutions that deliver value to the customer

Question 2How does the customer-facing team benefit their organization? Select all that apply.1 pointThey communicate customer feedback.They set expectations from customers.They advertise to customers.They compile information about the customers.

Question 4What are some of the benefits of developing and maintaining a product roadmap? Select all that apply.1 pointStakeholders notice incremental value over the course of the projectTeams and stakeholders understand of the sequence of deliverablesStakeholders meet with the Product Owner less frequently throughout the project Teams understand how their efforts relate to the project visio

Question 9As a project manager, your team has been tasked to come up with a new service that increases customer engagement by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and customer engagement starts to go up. A year later, customer engagement has increased by 2%. What is this an example of?1 pointA successful implementation of OKRs A failed project launchA failed project landingA successful project landing