Question 2How does the customer-facing team benefit their organization? Select all that apply.1 pointThey communicate customer feedback.They set expectations from customers.They advertise to customers.They compile information about the customers.

How would your team reflect on the results and processes after identifying your customer needs?

Why should a company measure loyalty? Select all that apply.1 pointIt reveals where they can manage customer relationships more effectively.It allows them to save money.It helps them to assess and refine strategies to keep customers.It indicates how many ads to show potential customers.

Customer LoyaltyThere are five questions associated with this passageSuccessful companies try to increase revenue and reduce costs by building strong customer loyalty. They do this by providing value in their products and services.Companies that are successful know that customers build relationships with their employees. The quality of these relationships affects how customers view the company. If employees offer higher levels of service, then customers feel better about the company.Employees can give better service to customers if they know more about their company’s products and services. The longer that employees stay with a company, the more they know about what it has to offer customers.Having more knowledgeable employees often means that a company can offer better service to its customers. As the quality of service goes up, customer loyalty also goes up.Companies benefit in the following ways by building customer loyalty:Sales increase as repeat business and referrals increase.The cost of finding new customers is reduced.Employees become happier because they are valued by loyal customers.Most importantly, as revenue goes up and costs go down, profits increase.It is almost impossible to build strong customer loyalty without knowledgeable, committed employees. It appears that customer loyalty and employee loyalty go hand in hand. Therefore, both customer loyalty and employee loyalty are essential to a company’s success.What happens when loyal customers value the services provided by a company?Employees become more satisfied with their jobEmployees become more knowledgeableEmployees become more concerned about customersEmployees improve their job performanceEmployees share in the company’s profits

Which of the following are benefits of Customer-centric: 1. Understand the before, during and after of the customer’s journey 2. Support new customers and reduce cost to serve 3. Recognising Opportunities for Growth 4.Increasing Customer SatisfactionChoices:- Only 2 and 3 All of the these Only 1 and 3 Only 1,2 and 3

10.Question 10What metric helps companies better manage customer relationships and provides insight into how well the entire marketing funnel serves customers?1 pointConversionAwarenessLoyaltyConsideration