Which of the following are benefits of Customer-centric: 1. Understand the before, during and after of the customer’s journey 2. Support new customers and reduce cost to serve 3. Recognising Opportunities for Growth 4.Increasing Customer SatisfactionChoices:- Only 2 and 3 All of the these Only 1 and 3 Only 1,2 and 3

Which of the following are the characteristics of customer-centric organizations : 1. Measure what matters to customers. 2. Spend too little on acquiring high-quality customers. 3. Encourage customer innovation. 4. Retain low-quality customers.Choices:- Only 2 and 3 All of the these Only 1 and 3 Only 1,2 and 3

Find the odd one in the given Benefits of Customer-centric.Choices:- Creating a Unique Experience Market Share and Profit Increasing Customer Satisfaction Dealing with needs,not wants

How to be Customer-centric select the following suitable reasons: 1. Anticipate Customer Needs. 2. Collect Customer Feedback. 3. Be Easily Accessible. 4. Meet with Customers In-Person.Choices:- Only 2 and 3 All of the these Only 1 and 3 Only 1,2 and 3

Which of these is/are called Characteristics of the customer-centric organizations : (i)Identify the best customers (ii).Encourage customer innovation (iii).Measure what matters to customersChoices:- i only ii only i and ii only All of the above

Find the odd one in the given characteristics of customer-centric organizations.Choices:- Recognize the customer across all channels Measure what matters to customers Look Beyond the Purchase Foster a customer-centric culture