Marketers that set unrealistically high consumer expectations of a product through advertising, personal selling, or other types of promotion may generate higher initial sales, but it will eventually result in ________ if the product fails to achieve these expectations.Multiple Choicehigh conversion ratessocial riskpostpurchase dissatisfactionunfulfilling decision heuristics
Question
Marketers that set unrealistically high consumer expectations of a product through advertising, personal selling, or other types of promotion may generate higher initial sales, but it will eventually result in ________ if the product fails to achieve these expectations.Multiple Choicehigh conversion ratessocial riskpostpurchase dissatisfactionunfulfilling decision heuristics
Solution
The correct answer is "postpurchase dissatisfaction". If a product fails to meet the high expectations set by marketers through various promotional methods, consumers are likely to be dissatisfied after their purchase. This dissatisfaction occurs when the product's actual performance does not match the expected performance.
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