Appletree Answers' employees had a different view of how management should motivate and encourage its employees.  To address the gap in perceptions, John Ratliff implementedMultiple Choicethe Dream On Program.call quotas.Theory X principles.time-motion studies.extra training.

Required informationSkip to questionMotivating Employees Appletree Answers provides call centers and receptionist services. The company has grown to having 650 employees in 24 call centers in the United States and Puerto Rico. Like many companies today, Appletree Answers was faced with a growing problem of employee motivation which resulted in high levels of turnover. Using a variety of motivation theories and techniques, its founder, John Ratliff, has instituted many motivational techniques to help Appletree Answers and other companies with the same problem. Maintaining happy, productive, and motivated employees is a priority for most managers, supervisors, and businesses today. Many employees want to be happy in their jobs; however, many employees lack the motivation to do their jobs well. Motivation is an intrinsic desire to work towards a goal or objective; however, good managers have the ability to encourage and inspire employees to work hard and to feel good about the work they are doing. Assumptions about how employees feel about their jobs have led to several theories of motivation in the workplace today.  Determining the right theory to meet the employees’ desired external reward is the challenge for all managers and supervisors in today’s dynamic workplace. Click the ► button to watch the video. Then, answer the questions that follow. The theory of human motivation is often associated with _______, who believed that motivation arises from an unmet need.Multiple ChoiceAbraham MaslowVictor VroomElton MayoFrederick HerzbergFrederick Taylor

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?Multiple choice question.Reward theoryMcGregor's Theory X managementDrucker's goal-setting theoryMaslow's hierarchy of needs

Employee turnover is a high cost of doing business. By investing in employee motivation programs, Appletree Answers was able to reduce _________ and increase _____________.Multiple Choiceemployee turnover; customer retentionemployee motivation; its return on investmentemployees’ self-esteem; salariesemployee dissatisfaction; securitythe number of employees; the number of call centers

Which theory emphasizes the importance of conscious goals in motivating employees?Goal-setting TheoryExpectancy TheoryTwo-Factor TheoryERG Theory

_____ explains why employees are highly motivated if they believe that working hard will lead to high performance and ultimately desired outcomes.Multiple ChoiceThe need for powerHerzberg's motivator-hygiene theoryIntrinsic motivationMaslow's hierarchy of needsExpectancy theory