Imagine that a bank adds a new check deposit feature to its mobile app. One of the evaluation questions for the new feature is: “Does the new feature improve user experience and satisfaction with our app?" Which of the following survey questions can help you answer this evaluation question? Select all that apply.1 pointDo you know which other banking apps include this feature?Would you recommend this feature to a friend?Did you encounter any technical difficulties while using this feature?When did you first hear about this feature?On a scale of 1–5, where 1 is “very easy” and 5 is “not at all easy,” how easy is this feature to use?5.Question 5

Which of the following evaluation indicators can help answer the evaluation question, “Have we improved customer satisfaction?” Select all that apply.1 pointThe length of the average customer visit shortens by 15%Guests who use the tablets are 50% more likely to recommend the restaurant to a friendGuests redeem coupons 25% more often Guests with shorter wait times report wanting to return 20% more often than those with longer wait times

On the whole, the basic functions and benefits of the mobile app are illustrated in this report. Based on the research findings, this app, which _____ report customization, data analysis, and information exchange, would be a possible choice for our company.Question 27Select one:a.contrastsb.enablesc.detailsd.evaluates

Which of the following are examples of good evaluation questions you could ask about tablet ease-of-use? Select all that apply.1 pointDo customers think the tablets have an attractive design?Do all the tablets work as expected?How quickly are customers learning how to navigate the tablets?Which staff members are the best at training customers on the tablets?

Which of the following are examples of good evaluation questions you could ask about customer satisfaction with the tablet project? Select all that apply.1 pointWhich customers are posting about their experiences on social media?Does the waitstaff enjoy using the tablets?Are customers receiving the correct orders?Are customers having a better dining experience with the tablets?

Imagine that a meal kit service pilots a new line of customizable recipes for different dietary needs. One of the evaluation questions about the pilot’s outcome is: “How satisfied are our customers with the new recipes?” Which of the following survey questions would be most useful to answer the evaluation question?1 pointDo we offer enough high-protein options to fit your active lifestyle?How many of our new recipes would you make again?How often do you use our meal kits?Why is our best-selling pasta primavera your favorite recipe?