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A robust social media plan includes which of the following?A list of content that mimics competitor contentAll of your online business goalsA long-term schedule identifying when to post contentA list of friends who can post on the accountsQuestion 2 of 423851274What is the best way to put your social content in front of people who don't already follow you?Increase your email marketing campaignsAsk people to share your content to their networksUse paid promotion to reach new audiencesPut links to your social on your websiteQuestion 3 of 423851274What can social media analytics tools help you measure when assessing campaign results?Whether the campaign was more successful than your competitorsWhether the visitors liked the social campaigns or notWhether a visitor called the store after seeing a social postWhether the visitor clicked on a paid ad or organic listingQuestion 4 of 423851274Which of the following is a pitfall when using social media for business?2-way conversation with customersNot being present on every social media platformNot having the resources to respond to comments and questions in a timely mannerSpending too much time reviewing social media analytics

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A robust social media plan includes which of the following?A list of content that mimics competitor contentAll of your online business goalsA long-term schedule identifying when to post contentA list of friends who can post on the accountsQuestion 2 of 423851274What is the best way to put your social content in front of people who don't already follow you?Increase your email marketing campaignsAsk people to share your content to their networksUse paid promotion to reach new audiencesPut links to your social on your websiteQuestion 3 of 423851274What can social media analytics tools help you measure when assessing campaign results?Whether the campaign was more successful than your competitorsWhether the visitors liked the social campaigns or notWhether a visitor called the store after seeing a social postWhether the visitor clicked on a paid ad or organic listingQuestion 4 of 423851274Which of the following is a pitfall when using social media for business?2-way conversation with customersNot being present on every social media platformNot having the resources to respond to comments and questions in a timely mannerSpending too much time reviewing social media analytics

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Question 1: A robust social media plan includes all of your online business goals, a long-term schedule identifying when to post content, and a list of content that is unique and engaging, not just mimicking competitor content. Having friends who can post on the accounts is not a necessary part of a robust social media plan.

Question 2: The best way to put your social content in front of people who don't already follow you is to use paid promotion to reach new audiences. While increasing email marketing campaigns, asking people to share your content to their networks, and putting links to your social on your website can help, paid promotion is the most direct way to reach new audiences.

Question 3: Social media analytics tools can help you measure whether the visitor clicked on a paid ad or organic listing when assessing campaign results. While it might be possible to track whether a visitor called the store after seeing a social post, this is not a standard feature of most analytics tools. Comparing success to competitors and assessing whether visitors liked the campaigns are not direct measurements provided by these tools.

Question 4: A pitfall when using social media for business is not having the resources to respond to comments and questions in a timely manner. While 2-way conversation with customers is a benefit of social media, not being able to respond quickly can be a disadvantage. Not being present on every social media platform is not necessarily a pitfall, as it's more important to be active on the platforms that your target audience uses. Spending too much time reviewing social media analytics can be a pitfall if it takes away from other important tasks.

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