_____ is the fundamental rethinking and radical redesign of business procedures to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.Multiple ChoiceProcess reengineeringProduct reengineeringProduct researchEfficiency monitoringFlexible manufacturing

This is performed to determine whether the new procedures are actually furthering productivity.Multiple ChoiceTestingSystems inventoryDesigning alternativesSystems audit

Increasing communication among functions, reducing the need for changes and speeding up the product design process are the objectives ofMultiple Choicecontinuous improvement.quality function deployment (QFD).concurrent engineering.design for easy manufacturing (DFM).

Manufacturers and service providers are similar in that both forms of businessMultiple Choiceproduce outputs prior to purchase.make design and operating decisions.have very little direct customer contact.implement straightforward methods of assessing productivity.

_____ is a strategy based on the use of IT to reduce the costs associated with the product assembly processor the way services are delivered to customers.Multiple ChoiceFlexible manufacturing technologyCustomer relationship management (CRM)Total quality management (TQM)Six SigmaProcess reengineering

by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.Select one:a. Business process managementb. Customer relationship management D. Total quality managementc. Systems analysis