_____ is a strategy based on the use of IT to reduce the costs associated with the product assembly processor the way services are delivered to customers.Multiple ChoiceFlexible manufacturing technologyCustomer relationship management (CRM)Total quality management (TQM)Six SigmaProcess reengineering

A successful total quality management (TQM) program involves a change of culture for most organizations; however, it does not need to be supported by top management.Multiple ChoiceFalseTrue

Analyse the likely benefits to RW of introducing Total Quality Management (TQM).........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

The focus of total quality management (TQM) is ______, training, and customer satisfaction.Multiple choice question.process efficiencycontinuous quality improvementenhanced profitabilityresource planning

TQM (Total Quality Management) is a management approach to long-term success through customer satisfaction.  True False

The implementation of customer relationship management (CRM) is a method ofMultiple Choicemanaging inventory.rearranging the facility layout.changing the organizational structure.getting close to customers and understanding their needs.improving an organization’s product development plan.