by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.Select one:a. Business process managementb. Customer relationship management D. Total quality managementc. Systems analysis

All of the following are characteristics of total quality management EXCEPT:A.Concern for continual improvementB.Improvement in quality of everything the organization doesC.Intense focus on the competitionD.Accurate measurement

Which approach is a comprehensive approach, led by top management and supported throughout the organization, and dedicated to continuous quality improvement, training, and customer satisfaction?Multiple choice question.Deming managementTotal quality managementISO 9000Statistical process control

43.Business Process Analytics aims to improve which of the following?  A. Customer feedback on products  B. Employee job satisfaction levels  C. Company's operational effectiveness and productivity  D. Stakeholder and investor relations

Continual Process Improvement consists of which four (4) items? (Select 4)1 pointLegal ReviewCustomer FeedbackMarket ResearchFocus Group studiesMaturity AssessmentsFinancial performanceProcess Metrics

process management has four phase; under streamline phase we work ________.Select one:a. Analyses data to find area of improvement.b. Integrated of new processes & systemsc. Implement process restructured. All