All of the following are characteristics of total quality management EXCEPT:A.Concern for continual improvementB.Improvement in quality of everything the organization doesC.Intense focus on the competitionD.Accurate measurement
Question
All of the following are characteristics of total quality management EXCEPT:A.Concern for continual improvementB.Improvement in quality of everything the organization doesC.Intense focus on the competitionD.Accurate measurement
Solution
The correct answer is C. Intense focus on the competition. While total quality management (TQM) does involve a focus on the market, it is not characterized by an intense focus on the competition. Instead, TQM emphasizes continual improvement, quality in all organizational processes, and accurate measurement. It's more about improving the organization's own processes and products, rather than focusing intensely on what the competition is doing.
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