A construction firm needs to hire a project manager to implement a new customer engagement system. Their most experienced candidate has managed only logistics projects in the shipping industry. Why might the firm favor this candidate?1 pointLogistics and customer engagement are the same thing.The candidate is likely to know a lot about a construction firm’s customers.The candidate is likely to apply consistent processes to prevent change.The candidate can learn skills in one industry and apply them in another.

As a project manager, what question will you ask to determine the customer satisfaction of a project?1 pointWill this project reduce turnover and cause them to increase spending on the platform?Will the project increase retention and cause them to spend more time on the product?Is this project likely to improve the company's image and help the company succeed?Is this project likely to improve employee morale based on the sales of the product?

As compared to a newer client, engagement team members' previous experience with a relatively older client may intensify the nature and extent of the planning activities.Group of answer choicesTrueFalse

Question 2How does the customer-facing team benefit their organization? Select all that apply.1 pointThey communicate customer feedback.They set expectations from customers.They advertise to customers.They compile information about the customers.

Milestones established by the customer must be adhered to by:a.Functional managersb.All the choicesc.The project teamd.Project manager

As a project manager, you’re prioritizing stakeholders with a power grid. One stakeholder has low power and high interest. What level of engagement should the team have with the stakeholder?1 pointMonitorMeet their needsManage closely