When, during an interview, a client pauses for a few moments because they are uncertain of how to go on with their story, the case worker should usually: A. fill in the silence with comments bearing on the topic the client has been discussing. B. wait for the client to proceed. C. try to find out at this point why the client finds their story difficult to tell. D. change the subject to a neutral one, then return to the client's problem when they appear to be at ease.

In an interview, a case worker usually can get the most information about a case and the clearest picture of the client's feelings by: A. asking questions which encourage the client to be truthful. B. allowing the client to tell their story in their own way. C. working from an outline which, when completed, gives a complete social history. D. asking a series of routine questions to set the client at ease.

If the situation of a client has produced such emotional stress that they find it difficult to discuss a particular topic, the inquiries of the interviewer should always be: A. geared to ease the situation and secure the maximum benefit for the client. B. directed so that necessary information may be obtained from sources other than the client. C. stopped until the client of their own accord becomes ready and willing to discuss his situation. D. stopped until a better emotional attitude can be produced in the client.

Arrange the following in the correct sequence that they occur in a couseling interview:Answer instructionsAssure the employee of your interest. If appropriate, offer your assistance in resolving the problem.Allow the employee the opportunity to tell his/her work story, making sure that you hear him/her out.Explain directly the exact nature of the concern. Make clear what has been observed and why it is important.Reach an understanding on corrective actions both of you will take. Set a definite follow up date.Hold the session in private during a time when you will not be rushed.

If a client contradicts themself during an interview, it is most appropriate for the interviewer to: A. end the discussion in a polite manner. B. assume that the contradiction was unintentional and ignore it. C. ask the client for clarification to obtain accurate information. D. make a note of the contradiction in your report of the interview.

Which of the following is a part of the process of a Case Interview?Choices:- The applicant to expected to ask the interviewer no questions The applicant to expected to ask the interviewer illogical questions The applicant is given information about the case The applicant is not expected to solve the case