What is the final stage in the journey of a loyal customer?Answer choicesSelect only one optionREVISITPurchaseConsiderationAwarenessAdvocacy

The process of finding and qualifying potential customers is known as ________.Group of answer choicesconsultative sellingconsumer promotionbehavioral targetingtrade promotionprospecting

Consumer Loyalty:

Which are effective techniques for keeping customers?Multiple select question.Managing their expectationsPersonalizing their shopping experiencePlacing strong limits on customer serviceProviding extra service

How does a customer persona relate to the buyer's journey?Answer choicesSelect only one optionREVISITIt helps businesses understand how their target customers make purchasing decisions and what factors influence those decisions at each stage of the journeyIt helps businesses understand how their target customers use their productsIt helps businesses understand how their target customers interact with their competitorsIt helps businesses understand how their target customers perceive their brand

The idea behind customer relationship management is to enhance customer satisfaction and Blank______.Multiple choice question.sell as many products as possiblestimulate long-term customer loyaltyraise prices on goods sold to loyal customersreduce the prices charged to loyal customers