Who should respond to negative comments posted about a company on social media?Multiple choice question.The owner of the businessAny employee who notices the commentsExperienced managersThe company's most confident, forceful employee

How should a business respond to negative comments that customers or employees post about the company on social media? (Choose every correct answer.)Multiple select question.Require employees to follow the company's social media policyRespond quickly on the siteAvoid responding at all if possibleTry to discredit the accuser and defend the company's reputation vigorously

Multiple Choice QuestionWhen giving a negative performance review of an employee, you shouldMultiple choice question.focus only on the attitude of the employee.provoke the employee into becoming defensive and speaking up.comment only on things that you have observed, not thoughts and feelings.act as if the employee has personally hurt your feelings.

Identify a situation that will evoke a negative emotional response from the listener.Multiple choice question.A manager allowing an employee to participate in the decision-making processA manager making a sexist comment about an employeeA manager publicly commending an employee for good workA manager complimenting an employee's appearance

If a supervisor acts in an aggressive, disrespectful way toward employees, how are the employees likely to respond? (Choose every correct answer.)Multiple select question.Feel depressedMake more of an effort to be good citizens at workFeel less satisfied with their jobsEngage in deviant behavior at work

Multiple Choice QuestionWho would likely be the best person to read your persuasive messages and give you feedback?Multiple choice question.a new employee in your organizationa person outside your organization. referred to you by a frienda trusted colleague who completely agrees with your ideasa trusted colleague who does not entirely share your enthusiasm for your ideas