11. Due to flood, I failed to pay the invoice of last month and my domain is currently in "suspended" status. I came to know only when my customers notified me about it. You should have alerted me before suspending the website as my business runs through it. My website used to be busy during office hours and now I’m receiving a lots of call from my customers as the website is down. Please unsuspend the website as it is unfair to suspend without notifying the website owner. There was an issue with my credit card and my banker rejected the payment for this reason. I’m liaising with my banker to resolve issue with my credit card. Unfortunately, it looks like it’s going to take more time. Let me know the different payment options available to clear the dues.What is the most critical requirement in this scenario?He was not alerted before suspending the domain.Wants to know the different mode of payment options available to clear the dues.Unsuspend his website to make it working again by the time he clear the payment.Solve the issue with credit card by contacting the bank.

Good afternoon Uttam,Since our billing cycle closes on the 7th of every month, I request you to clear the invoice by then.If you have any doubts or concerns, kindly get in touch with me.

You work for a company that offers their services through the internet. It is critical that your website performs well.As a member of the IT technician staff, you receive a call from a fellow employee who informs you that customers are complaining that they can't access your website. After doing a little research, you have determined that you are a victim of a denial-of-service attack.As a first responder, which of the following is the next step you need to perform in response to the security incident?answerInvestigate how the attack occurred.Identify the issue further.Eradicate the issue.Secure the affected system.

Read the statement below and choose the best response.A customer is calling about a late fee credit that was promised to him. The previous representative he spoke to did not process the request. "I've just about had it with your company! You make promises you can't keep, and I have to waste so much time on the phone with you."ASorry. Let me process the credit for you right now.BI'm sorry for the inconvenience. I know this is very frustrating. I'm processing the credit as we speak.CI'm sorry for the inconvenience, but the previous representative lied. We can't give you a credit.DI apologize for the inconvenience. I'm processing the credit as we speak and filing a complaint against the representative for you.

18. I will be in holiday for the next 10 days. Can you set up an out of office auto responder emails in my site. By doing this, if some one mail me in these days, they come to know that I am in vaccation and cannot respond to their emails. My site is going to expire in 5 days, but I do not want to get it offline as it affect my bussiness. Can you extend the expiry date of my site to another 15 days, so I can pay you extra money when I come back after holidays. What is the customer's main concern here?He needs an out of office auto responder in his websiteHe needs to inform us that as he is in holidays, we are not supposed to take any leagal actions as per the hosting policiesHe needs to know whether we can extend the site expiry days, if he pays extra amount in return.Customer do not want to lose his bussiness while he is in holidays

Using the following phrases, write an email with a minimum of 70 words to the customer Mr Roy explaining the delay to the project. (Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur)